To get in touch with someone at SecureNet, please use the following numbers:

Mailing Address: (US Mail / Letters)
SecureNet Payment Systems
6011 Executive Boulevard
Suite 201
Rockville, Maryland 20852
United States

Main Telephone #: (888) 231.0060 or 301.231.0000

Main Fax #: (888) 231.1162 or (301) 231-0807

Sales Department:
New Accounts, Check Services, Equipment & Gift Cards
sales@securenet.com
(888) 231.0060 Ext. 1000

Customer Service Department:
Statement & billing questions, batch & deposit information, bank account changes, name changes, additional locations
service@securenet.com
(888) 231.0060 Ext. 1998

Technical Support Department
Terminal help desk & adding new card types
support@securenet.com
(888) 231.0060 Ext. 1999

Shipping & Supplies
Paper, Ribbons, Imprinter Slips, Ink, supplies for your SecurePOS terminal
supplies@securenet.com
(888) 231.0060 Ext. 1006

Risk Management Department:
Please report any fraudulent sales, suspicious activity, or sales that exceed your processing estimates
risk@securenet.com
(888) 231.0060 Ext. 1998

Reseller Inquiries & Support
If you are a Processing Entity, ISO Organization or an Agent, please contact our Reseller Department to get started today.
reseller@securenet.com
(888) 231.0060 Ext. 1998

TouchPay Authorization Center:
Please have your SecureNet ID ready before you call.
(877) 231.6600

Voice Authorization Center:
Please contact when your terminal says "Call Center" or when initiating a "Code 10" verification on suspicious transactions. Please have your merchant numbers ready.

Visa/MasterCard: (800) 944.1111
American Express: (800) 528.2121
Discover Card: (800) 347.1111