Application Center
Welcome to the SecureNet Application Center!
Thank you for choosing SecureNet for your merchant processing needs! Getting started with SecureNet is easy. Please follow the steps below and we’ll take care of the rest!
We need all of the items in order to begin the setup process for your account. You may email the below items to .(JavaScript must be enabled to view this email address) or fax them to 301.231.0807. If you have any questions, please feel free to call us toll free at 888.231.0060 or e-mail us at .(JavaScript must be enabled to view this email address).
The Application Process
1. Application
Online Merchant Application
Complete the online merchant application linked below. Please Note: The application will open in a new window.
Terms & Conditions Merchant Operating Guide
You may also download a PDF version of the Merchant Application.
2. Voided Check
Pre-Printed Voided Check with Legal or DBA Name
Send us a Voided Check with legal or DBA name and address pre-printed on the check. If you do not have a pre-printed check, send us a Bank Letter instead. (See sample below.)
Be sure the letter is signed by your bank on bank letterhead, and confirms your routing and account numbers.
3. Schedule A
Schedule A - Pricing Agreement
Your Schedule A - Pricing Agreement was supplied to you by your agent. just sign and return it to SecureNet by fax, e-mail or mail.
4. Driver's License
A Copy of Your Driver's License
Fax, e-mail or mail us a copy of your driver's license.
Email: applications@securenet.com
Fax: 301.231.0807
5. E-Comm/MOTO
E-Commerce/MOTO Application (Optional)
If you are an e-commerce storefront or if a majority of your business is conducted over the telephone (MOTO means Mail Order/Telephone Order), please complete the following E-Commerce/MOTO Application and return by fax, e-mail or mail.
6. Electronic Check
Check Services Application (Optional)
If you would like the option to draft funds directly from customers' checking accounts (ACH), accept paper checks at the Point of Sale (POS) or conduct Check 21 (Remote Deposit) transactions, complete the Check Services Application and return by fax, e-mail or mail.
Frequently Asked Questions
How long will it take to set up my merchant account?
To set-up your account, we must receive all of the application materials listed above, after which the underwriting process takes about 1-2 business days. If you have any questions while completing your application, please contact your SecureNet Authorized Agent or contact us directly.
Do I need to finish my web site before applying for a merchant account?
All of the ecommerce requirements (on the ecommerce checklist) must be present on your web site before your application can be submitted to underwriting. If you currently do not process credit card transactions, you may post these requirements on a separate staging server or password-protected site during the application and underwriting process.
What payment types can I accept with this account?
By default, merchant accounts are set up to accept Visa, MasterCard and Discover. If you wish to accept American Express, please check the box on the merchant application that says American Express.
Do I need to sign the personal guarantee?
A personal guarantee is an industry-standard requirement. The personal guarantee requirement is waived for public companies and non-profits. Privately held companies may request a waiver of the personal guarantee requirement but will be required to submit detailed company financials.
The primary purpose of the personal guarantee is to deter fraud and bad behavior. Merchant account providers such as SecureNet are financially responsible for every dollar processed. If a merchant were to sell $1 million of products to customers/cardholders, receive the funds from those sales and then disappear without delivering the products to the customers, the merchant account provider would be responsible for the entire $1 million back to the cheated cardholders while the merchant dissolves without further repercussions.
Why do I need to submit a voided check?
A voided check confirms the deposit account we have on file. Both the business name and address must be preprinted on the check. If you do not have checks, please obtain a signed letter from your bank that confirms your business name and address as well as your routing number and account number. This ensures that we are depositing funds into the correct bank account.
Am I required to have a refund policy?
Yes, it is a Visa/MasterCard requirement for ecommerce merchants. Even if your company’s policy states that you do not issue refunds, this policy should be easily found and communicated to customers.
Do I need to put my customer service phone number or email on my website?
This is a Visa/MasterCard ecommerce requirement. If you prefer, you can choose to use formats such as john [at] getbraintree [dot] com to reduce spam. Email submission forms or pop-ups do not fulfill this requirement.
