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| 1. APPLICATION |
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Online Merchant Application |
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| 2. VOIDED CHECK |
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Pre-Printed Voided Check with Legal or DBA Name |
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Send us a Voided Check with legal or DBA name and address pre-printed on the check
If you don’t have a pre-printed check, don’t worry. Send us a Bank Letter instead (see our sample below).
Be sure the letter is signed by your bank on bank letterhead, and confirms your routing and account numbers.
Sample Letter
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| 3. SCHEDULE A |
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Schedule A - Pricing Agreement |
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Your Schedule A - Pricing Agreement was supplied to you by your agent. just sign and return it to SecureNet by fax, e-mail or mail.
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| 4. DRIVER'S LICENSE |
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Driver's License |
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Fax, e-mail or mail us a copy of your driver's license. |
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| 5. E-COMM/MOTO |
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E-Commerce/MOTO Application |
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If you are an e-commerce storefront or if a majority of your business is conducted over the telephone (MOTO means Mail Order/Telephone Order),
please complete the following E-Commerce/MOTO Application and return by fax, e-mail or mail.
 E-Comm/MOTO Form |
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| 6. ELECTRONIC CHECK |
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Check Services Application (optional) |
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| FAQ |
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Frequently Asked Questions |
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How long will it take to set up my merchant account?
In order to set-up your account, we need to receive your completed application materials (listed above). Once we have
everything, the underwriting process normally takes 1-2 business days. If you have any questions while completing your
application, please ask! Your account manager or the applications team would be happy to help.
Do I need to finish my website before I apply for a merchant account?
All of the ecommerce requirements (on the ecommerce checklist) need to be present on your website before your
application can be submitted to underwriting. That said, these requirements can all be posted on a staging server
or password protected site if you’re not currently processing credit card transactions.
What payment types can I accept with this account?
You’ll be set up to accept Visa, MasterCard and Discover. If you wish to accept American Express, all you have to do is check the box that says Amercican Express.
Do I need to sign the personal guarantee?
A personal guarantee is not required for public companies or non-profits and privately held companies can request the requirement be waived by submitting
company financials. Otherwise, a personal guarantee is required and has long been an industry standard.
The personal guarantee is primarily in place as a deterrent for bad behavior. To provide some context, a merchant account provider is financially
responsible for every dollar that passes through the account. So for example, if a merchant were to sell a million dollars of good or services, receive the money
48 hours later and then decide to skip town without delivering what was sold, the merchant account provider would be required to pay the entire million dollars
back to cardholders when the merchant could just dissolve the organization without further repercussions.
Why do I need to submit a voided check?
A voided check confirms the deposit account we have on file. Both the business name and address must be preprinted on it. If you do not have checks, please obtain a signed letter from
your bank that confirms your business name and address as well as your routing number and account number.
This is an extra precaution we take to ensure that we are depositing funds into the correct bank account.
Am I required to have a refund policy?
Yes, it is a Visa/MasterCard ecommerce requirement. Even if your policy is that you do not offer refunds,
it should be easily found and communicated to customers.
Do I need to put my customer service phone number or email on my website?
This is a Visa/MasterCard ecommerce requirement. If you prefer, you can choose to use formats such as john [at] getbraintree [dot] com.
Email submission forms or pop-ups do not fulfill the requirement.
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